SOCIAL CRM SOLUTION

Buzzcare enables CRM teams to collect all relevant information, take action, and generate internal reports efficiently and easily.

This means you always have an overview of how many questions and complaints there are, which issues are at the forefront, and the actions your team has taken to manage your reputation online.

BUZZCARE

Buzzcare is a social CRM application that continuously collects and categorises all relevant discussions about your company which can then be processed by the CRM team. Buzzcare is used by the following companies to manage their online activities: AEGON, Centraal Beheer Achmea, ING, Tele2, KPN, SNS REAAL and PostNL.

Online brand reputation

Our clients’ customer care teams help to manage their company’s brand reputation by proactively answering questions and complaints on the Internet. This activity usually starts as an extension of customer service but at a later stage often becomes an integral part of the communication process. The focus then moves from questions and complaints to communication with clients and stakeholders on all modern communication channels.