Consumers increasingly turn to the Internet to get their questions answered or express complaints about products and services. As a result, traditional customer service which only answers phone calls and email, no longer will do.

In order to deal with a new generation of consumers, Buzzcapture offers Webcare Solutions. The Webcare-platform enables organisations to actively participate in online discussions by answering questions and dealing with complaints on places like blogs, forums and social networks.

Transparancy
Mind you, companies which use our Webcare-platform are open about it, so it is always clear to consumers who is talking to them. Webcare teams are an extension of traditional customer services, so there’s no sales pitch to the consumer. Information is provided on request, questions are answered and complaints are handled. That’s it.

Companies using Webcare of Buzzcapture:

Proactive reputation management
Webcare offers a way for organisations to be more in charge of their online reputation. To most, Webcare is a new concept. Which is why we help our clients to get set up, train their webcare team, and work out the best strategy. Companies like Vodafone, Ziggo, ING, Aegon and Tele2 have selected Buzzcapture for their webcare activities.