In addition to our analytical services, Buzzcapture is able to participate in online discussions with consumers on behalf of clients. This can be done for several purposes like: damage control, reputation management, releasing the workload of customer service or to get a better sense of the market sentiments through direct interaction.

For companies which already have a customer service solution or a webcare team, Buzzcapture is able to offer a personalised webcare solution. Your webcare team will have 24/7 access to relevant discussions about your company or your products, enabling you to directly repond to compaints, answer questions and help out (potential) clients.