• Formulating objectives
• Choosing the team’s “tone of voice”
• Formulating guidelines
• Do’s & Dont’s
• User cases
• Description of the internal process to efficiently process any questions and complaints

Moreover, your team members will follow a training course, provided by our team of experienced social CRM specialists.

BRAND MONITOR SERVICES

For the launch of the Brand Monitor, the client’s account is set up and configured. Users receive their own login information and are given training which explains how the data should be interpreted, and how information can be shared and exported.

For many, social media is a new phenomenon, which means that users often need service. For this reason, Buzzcapture clients are assigned a social media analyst, an expert who can help to interpret results, make adjustements: someone who thinks proactively.

FULL DATA ACCESS SERVICES

Clients using Full Data Access (FDA) will receive extensive on-site training to get familiar with the possibilities of the FDA interface. FDA offers various possibilities to perform analyses on (sub)datasets. These analyses usually form the basis of reports or can be integrated with other data sources the clients have.