WEBCARE TRAININGS

Training for customer care teams are made up of different sessions and are followed by regular evalutations. Depending on your team members’ knowledge level, the training course includes an introduction to social media and the role of social CRM in your organisation.

Buzzcapture delivers custom-made social CRM strategies. First, internal processes are organised and platforms where the customer care team will be active are selected.

Before the training sessions start, the workflow is set up in Buzzcare by us so that your customer care agents can start working efficiently immediately.

CONTENT OF SOCIAL CRM TRAINING

The latest social media developments
What is social CRM?
Workflow explanation
Setting priorities: what should your CRM team take care of?
The tone-of-voice of your CRM team members on different social media platforms
Creating cohesion in the communication of your customer care team
Internal processes
Reporting on the activity of the online customer care team

SOCIAL MEDIA TRAINING

Aside from product training sessions, Buzzcapture also delivers social media workshops. These requests frequently come from our clients to increase internal knowledge and to give them a better idea of the possibilities that social media offer their organisation. The workshop’s content is adjusted to the knowledge level of the group.

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